Your Feedback Is Important to Us
At Zaanbrug Zorg B.V., we strive to provide high-quality and respectful care. If you are not satisfied with our services, we encourage you to let us know. We take every complaint seriously and work together with you to find a fair and appropriate solution.
1. Discuss Your Concern
If you are dissatisfied with any aspect of our services, we encourage you to first discuss the matter with the staff member involved or with your regular contact person. In many cases, concerns can be resolved quickly through open communication.
2. Submitting a Formal Complaint
If your concern cannot be resolved informally, or if you prefer to submit a formal complaint immediately, you may send your complaint to Zaanbrug Zorg by email or in writing.
Please include the following information:
- Your name and contact details.
- The date on which the incident occurred.
- A clear description of your complaint.
- Your preferred outcome or proposed solution.
3. How We Handle Your Complaint
Once we receive your complaint, we will acknowledge receipt as soon as possible. We will carefully investigate the matter and contact you to discuss the situation.
Our goal is to handle every complaint fairly, respectfully, and within a reasonable timeframe. If additional time is required, we will keep you informed throughout the process.
4. If You Are Not Satisfied With the Outcome
If you are not satisfied with the outcome of our internal complaints procedure, we will be happy to inform you about the options for submitting your complaint to an independent complaints officer or an officially recognized dispute resolution body, where applicable.
5. Confidentiality
All complaints are treated confidentially. The information you provide will only be used for handling your complaint and will be protected in accordance with applicable privacy legislation.
Contact Us
If you wish to submit a complaint or have any questions about our complaints procedure, please feel free to contact us.